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Quality Indicators

We hold ourselves to high standards. Quality Indicators are the benchmarks we use to measure patient satisfaction and our performance. Our goal is to be in the top 10% of North America's Teaching Hospitals and we're working to make that happen by improving on such things as wait times, cancelled surgeries, infection rates and other essential hospital services.

Quality Indicators are the areas we look at closely so that we can learn from our own successes improving patient care daily.

We committed to studying and improving quality at TOH so that our patients can continue to trust us with their health-care needs secure in the knowledge that we strive to improve in every part of the hospital.

Quality indicators help us remind patients and visitors that we listen.

Quality Indicators 2007-2008 2008-2009 2009-2010

Median wait time for Priority 2 Urgent MRIs
(Indicator is now measured in hours. Target 48 hours = 2 days)

N/A 1 0
Total Elective Scheduled Surgeries 22,632 24,657 24,894
Total Elective Surgery Cancellations due to lack of beds
247 219 626
Patient Satisfaction: Admitted Patients
94.50% 94.00% 94.50%
Patient Satisfaction: Emergency Department
90.50% 92.60% 92.00%

Occupancy
(The average % of hospital beds occupied from Monday to Friday)

100.70% 100.90% 100.30%
Infection Rates
Rate Rate Rate
C. Difficile
0.38% 0.49% 0.32%
MRSA 0.42% 0.45% 0.45%
VRE 0.07% 0.06% 0.35%
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